Alice

Alice Ma is currently the Lead Enterprise Customer Success Manager at Pure Storage, where they leverage over five years of experience in customer success and more than ten years as an account manager to drive client satisfaction. Prior to this role, Alice held various positions, including Engagement Manager at ThoughtSpot and Lead Marketing Manager at BMC Software, where they developed product messaging and built customer relationships. With a strong background in technical support and pre-sales engineering, Alice has worked with enterprise clients across multiple sectors, demonstrating expertise in cloud computing, big data, and software product management. Alice's skill set includes project management, team building, and creating best practices that align customer goals with business objectives.