Amara S. has extensive experience in technical support and escalation management within the storage solutions industry, currently serving as a Senior Escalation Engineer at Pure Storage since November 2020, where Amara handles sensitive cases and acts as a technical contact for senior leadership. Previous roles at Pure Storage include Escalation Engineer and Flashblade TSE, focusing on customer issue resolution and product improvement. Prior to joining Pure Storage, Amara worked as a Web Developer in private consulting, specializing in customized web content, and served as a Community Administrator for the Voice Acting Alliance, managing a large online community. Amara holds a degree from the University of Utah.
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