Fernanda B.

Fernanda B. is a seasoned professional with extensive experience in technical support and customer service, currently holding the position of Technical Services Manager at Pure Storage since March 2018. Fernanda has progressively advanced through roles such as Technical Services Team Lead and Technical Services Coach, effectively addressing end-user support requests and streamlining team responses to inquiries. Prior roles include Technical Support Engineer at Pure Storage, where multilingual support was provided in Portuguese, English, and Spanish, and Customer Service Specialist, where detailed case management was a key focus. Previous experience includes account management at Dell EMC, bilingual customer support at Jeunesse Global, and HR roles at Saint-Gobain Weber and Engevix. Fernanda holds a Bachelor of Business Administration degree from Universidade Paulista.