John Flagg is a seasoned professional with extensive experience in service account management and technical support within the storage technology sector. Currently serving as a Senior Manager at Pure Storage since January 2013, John leads a team of Service Account Managers to provide exceptional service to strategic customers, achieving an impressive NPS score of over 90. Previous roles include Manager of Business Critical Services and Service Account Manager, where John focused on fostering customer relationships and advocating for their needs. Prior to joining Pure Storage, John held technical support positions at EMC and NetApp, where expertise in SAN and NAS troubleshooting, as well as enterprise-level customer engagement, was developed.
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