Logan Baker

Escalation Engineer

Logan Baker possesses a strong background in technical support and engineering, with experience at notable companies such as Pure Storage and Ion Solar. As a CAD Technician at Ion Solar, Logan contributed to design processes, while at Pure Storage, multiple roles included Escalation Engineer and Technical Support Engineer, where responsibilities ranged from managing escalated technical issues with executive visibility to providing exceptional customer service and performing timely software upgrades. Logan demonstrated leadership by training new team members, enhancing team performance by 30%, and consistently produced high-quality technical documentation. Academic achievements include a Bachelor of Science in Computer Science from Brigham Young University - Idaho, with a 4.0 GPA.

Location

Spanish Fork, United States

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