Rustam Iralin has extensive experience in technical and customer support roles, currently serving as a Technical Support Engineer and Customer Support Specialist at Pure Storage since March 2018. Responsibilities include managing inbound technical support inquiries globally, triaging problems, recommending fixes, and facilitating hardware and software implementations. Prior to Pure Storage, Rustam held the position of Service Operations Specialist at Lexmark International, Inc., overseeing the delivery of Managed Print Services and maintaining high-trust B2B relationships. Rustam also worked as an EMEA Enhanced Managed Print Services Agent, ensuring contractual fleet availability. Earlier experience includes serving as a Service Desk Technician at Mars, providing first response IT support across Europe and the UK. Rustam holds a Bachelor of Arts in International and Intercultural Communication from Bashkir State Pedagogical University.
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