Wayne Coombes is a seasoned professional in technical services with extensive experience in managing support teams and optimizing service delivery. Currently serving as Director of Technical Services at Pure Storage since February 2017, Wayne leads a global team of experts in enhancing customer satisfaction and reducing service response times. Prior to this role, Wayne held positions at IBM as Operations Lead and Service Delivery Manager, overseeing teams of engineers, managing complex IT infrastructures, and ensuring high availability for enterprise customers. Wayne’s career also includes key roles at PokerStars and Dell Services, with a focus on 24/7 support and incident management. Educationally, Wayne holds a degree in Computer Science from Dundalk Institute of Technology and has further certifications in ITIL.
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