Harry Daniel is a Strategy and Optimisation Specialist with extensive experience in customer service and experience enhancement. They held leadership roles at Yomdel, where they oversaw customer insight initiatives and presented at conferences, and at 360 Perspectives, where they developed customer experience strategies across various industries. Most recently, at Away Resorts Ltd, Harry implemented a transformation project that significantly improved contact center performance. Currently, Harry serves as Head of Ancillary Revenue at PureGym, continuing their passion for enhancing customer service. They hold a Chartered Manager Degree Apprenticeship from the University of Kent and various qualifications in business management and leadership.
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