David Smallbone is currently the Head of Client Services at Purmo Group, where they oversee customer care, design services, project management, and technical support across various brands. Previously, they served as the Head of Customer Care at Purmo Group, focusing on the continuous improvement of customer service for both B2B and B2C sectors. Between 2020 and 2021, David managed a large team as a COVID-19 Response Team Manager for NHS England, providing essential services during the pandemic. Their earlier experience includes roles at Greggs, where they managed retail IT service delivery and contact center operations.
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