Melanie Lawn is the Chief Customer Officer and a Venture Partner at Eight Roads VC, responsible for providing strategic guidance and mentorship on Customer Success and go-to-market strategies. Previously, Lawn served as the Chief Customer Officer at Peakon, playing a crucial role in the company's significant growth and successful acquisition by Workday. With extensive experience in customer success, including leadership roles at Deltek and various PR consultancies, Lawn was recognized as Deltek's Customer Success 'Leader of the Year' in 2016. Currently, Lawn also oversees customer success initiatives for the SaaS start-up Forecast, optimizing revenue and customer satisfaction.
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