Thomas Hammerich possesses a diverse background in customer success and leadership across various industries. Military experience as a Squad Leader in the Danish Army provided foundational skills, which were further developed in roles at TOPdesk, Visma Enterprise Danmark, and Sympa, where significant contributions to customer success initiatives were made. Hammerich has been instrumental in scaling teams and driving customer engagement strategies, evidenced by the establishment of a global customer success framework at TOPdesk. Currently serving as Customer Success Director at Puzzel, Hammerich focuses on enhancing customer experience within the innovative cloud contact center solutions space. Educational achievements include an Academy module in Digital Marketing from Bigum&Co and studies in Mathematics from Taarnby Gymnasium.
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