Bav Mistry is an Employee Relations Senior Manager at PwC UK, where they lead the operational management of the ERPA Service Delivery case handling team, providing ER advice and case support for business stakeholders. With over 20 years of experience in outsource relationship and offshore management, Bav has a strong focus on continuous improvement, digital transformation tools, and quality control processes. Previous roles include positions at Yell Group and Vodafone, where they managed teams and drove efficiency in customer service and training. Bav is also recognized as a Culture Champion, promoting professional behaviors within their line of service.
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