Brian R. is a seasoned Director at PwC with over 14 years of experience in the Product & Innovation practice, where contributions have included designing and activating an IT Operating model for a Fortune 50 retailer and establishing a Lean Portfolio Management discipline for a Fortune 20 Healthcare Payer. Notable initiatives include leading a multi-year modernization project for a Fortune 500 Contact Center, creating a business case for digital meal pre-selection capabilities, and implementing a next-generation Quality Assurance model within a large technology organization. Prior experience includes an Accounting and Operations Analyst role at Nuance Communications, where efficiencies in the cable-ordering process were improved. Brian holds a Master's degree in Information Systems and a Bachelor's degree in Business with a focus on Marketing and Operations Management from Indiana University's Kelley School of Business.
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