Hatem Refaat possesses extensive experience in customer service and IT support within leading organizations, highlighted by a role as Customer Service Management-Team Manager and subsequently Customer Service Director at Orange Business Services, where responsibilities included managing the quality of customer solutions, handling escalations, and implementing service improvement plans. Hatem also served as an IT Support Engineer, delivering technical support and troubleshooting applications. Previous experience includes working as an Account Manager at PwC and as a Hardware and Desktop Support Engineer at Amiral Management Corporation, alongside a Bachelor’s degree in Management Information Systems from the Arab Academy for Science, Technology and Maritime Transport.
This person is not in the org chart
This person is not in any teams
This person is not in any offices