Lori O'Connell is currently a Senior Director, Internal Firm Services, at PwC, where they serve as the Workforce Optimization Leader for Administrative Services, focusing on leveraging digital capabilities and automation for efficiencies and process improvements. They joined PwC in 2008, having previously led the strategic vision and operations for the firm's US Travel and Meeting and Event Services programs. Lori has an extensive background in the travel management industry, having worked for notable companies such as American Express Business Travel and Rosenbluth International. Additionally, Lori is the President of ACTE, a global nonprofit dedicated to professional development in the business travel community.
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