Melissa Cano

Melissa Cano is the IT Operations Service Desk Director at PwC, where they manage a team focused on Quality Assurance, Reporting, and Scheduling of IT call center staff while leading process improvement and quality initiatives. Previously, Melissa held various roles at PwC, including Quality & Process Manager, IT Operations Manager, and IT Service Desk Manager, and served as an Executive Response Specialist at Capital One from 1998 to 2004. Melissa earned a Bachelor of Science degree in Communication Sciences and Disorders from the University of South Florida. With a specialty in Six Sigma, Melissa holds a green belt certification.