Mike Wilson has extensive experience in service management and IT operations, currently serving as a Senior Manager at PwC since July 2021, where Mike specializes as a ServiceNow Certified Technical Architect and engagement manager. Prior to this role, Mike held various positions at The New York Times from June 2009 to 2011, including Director of Project Management and Executive Director of IT Service Management. Mike's prior experience also includes a role as Manager at PwC from September 2019 to July 2021 and as a Service Management Consultant at Service Catalyst from June 2018 to September 2019. With hands-on expertise in configuring and developing ServiceNow instances for large corporations, Mike effectively supports organizations with over 500,000 users.
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