Shane Johnson is a seasoned Sr. Delivery Manager at PwC, recognized as a problem solver and change innovator. They have held various influential positions, including Senior Manager and Agile Program Lead at Capital One, where they excelled in program delivery and platform modernization, notably improving user experience and operational efficiency. Shane's earlier experience includes roles as a Sr. Operations Manager and Technical Production Support Manager at Capital One Financial, where they enhanced customer acquisition and significantly reduced incident resolution times. Shane earned a Bachelor of Arts in History from George Mason University.
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