Alex Ullmann is a seasoned professional with extensive experience in quality assurance and sustainability, currently serving as the Sustainability & ESG Manager and Quality and Governance Lead at PXC since November 2019. Prior to this, Alex held various roles at British Gas from September 2008 to August 2019, including Quality Assurance Manager, where responsibilities involved leading a team of 15 FTEs in analyzing customer interactions across multiple sites and supporting over 200 assessors to enhance customer experience. Additional roles at British Gas included Quality Assurance Analyst, Operational Team Leader, and Quality Coach, focusing on compliance, team development, and performance improvement. Alex holds a Bachelor of Science in Psychology and Law from the University of Lancashire and is currently pursuing further education at The Manchester Metropolitan University.
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