Jack Ward

Jack Ward has extensive experience in customer service and information rights management, with a focus on continuous improvement and compliance. At TalkTalk, Jack enforced processes within the Information Rights Team, trained new colleagues, and quality checked Data Subject Access Requests to ensure GDPR compliance. Previously, Jack held various roles including Senior Student Experience Manager at InvestIN Education, where responsibilities included managing a customer service office and resolving customer issues, as well as a Customer Contact Supervisor at Booking.com, overseeing a team and providing coaching. With a degree in Geography from The University of Manchester, Jack has consistently demonstrated strong leadership and analytical skills across diverse roles within the customer service sector.