Q-Centrix
Risa Baltes, CCXP has extensive work experience in customer experience and customer success roles. Risa is currently working as the Director of Customer Success at Q-Centrix. Prior to this, they held various positions at the American Red Cross, including Senior Director of Customer Experience and Director of Customer Experience. Risa also worked as a Service Excellence Consultant, Manager of Sales and Recruitment Education and Training, and Training Lead for Siebel CRM Implementation. Earlier in their career, they worked as a Medical Laboratory Technologist at South Bend Medical Foundation.
Risa Baltes, CCXP, obtained their Bachelor of Science (B.S.) degree in Medical Technology from the University of Arizona, where they studied from 1991 to 1996. In 2007 to 2008, they pursued a Certificate in Project Management from The George Washington University School of Business.
Additionally, Risa Baltes holds a certification as a Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association (CXPA), which they obtained in December 2019. Risa also obtained a certification in Facilitation Skills from Development Dimensions International (DDI) in 1998, although the specific month is not mentioned.
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Q-Centrix
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Who we are: At Q-Centrix, we believe there is nothing more valuable than clinical data—it is critical in delivering safer, consistent, quality health care for all. Providing the industry’s first Enterprise Clinical Data Management (eCDM™) solution, we utilize our market-leading software, the largest and broadest team of clinical data experts, analytics and reporting data structure, and best practices from our more than 1,200 hospital partners to curate meaningful, high-fidelity, complete, and secure clinical data. Our comprehensive clinical data management solutions have positioned Q-Centrix as the preferred partner at 18 of the 20 largest health systems. What we provide: -The only comprehensive solution for eCDM™ -Market-differentiated analytics and insights for performance improvement -The highest quality clinical data across all clinical segments and therapeutic areas, addressing a variety of clinical data needs, including: -Regulatory -Cardiology -Oncology -Trauma -Research -Infection prevention Why our partners succeed: -We help to capture the tremendous value inherent in clinical data. -We bring purpose to clinical data by advancing how it is captured, analyzed, and used, thereby accelerating innovation, advancing health equity, improving patient outcomes, and much more. -We deliver unparalleled data integrity and efficiency, dedicating an average of 120,000 hours per year solely to quality assurance, touching approximately 22,000 cases each month. -We leverage the nation’s largest team of over 1,400 clinical data experts across all clinical segments allowing the capture of insights that can only be found within unstructured data. -Our experts have abstracted over 13 million cases, answered 100 million clinical data questions, and impacted 22 million-plus patients.