James Strickland is a seasoned professional in the field of Customer Support, currently serving as a Manager at Q2 since November 2013, overseeing a Global Support team of analysts and engineers. With a background that includes roles such as Senior Escalation Manager, Escalation Manager, Senior Application Support Engineer, and Application Support Engineer, Strickland has developed and implemented a Global Escalation Strategy, ensured the execution of success plans, and resolved critical website and application issues. Prior experience includes project management and development roles at PRO-ED, Inc. and PCI Educational Publishing, where Strickland was involved in the creation and maintenance of multiple .NET applications. Strickland holds a Bachelor’s degree in Management Information Systems and History from Ohio University.
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