John Garcia is an experienced program manager and technical support specialist with a strong background in software modification, troubleshooting complex client applications, and customer support across various industries. Currently at Q2 since January 2017, John has held roles such as Program Manager and Mobile Application Specialist II, focusing on resolving intricate technical issues and documenting case histories. Prior experience includes positions at PeopleAdmin, where John trained support technicians and collaborated with engineers on software troubleshooting, as well as roles at SunGard Availability Services, The Home Depot, AT&T, and Verizon, where foundational skills in network support, customer relations, and systems management were developed. John holds an Associate's degree in Microcomputers from MTI College and a Bachelor of Business Administration in Business Management from the University of Phoenix.
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