Lori Grady is an experienced IT support professional with a strong background in providing technical assistance across various organizations. Currently serving as a Career IT Support Technician at Q2 since December 2021, Lori conducts unlimited remote and onsite support for a user base exceeding 400 individuals. Prior roles include Help Desk Specialist at SafetynetIT LLC, where responsibilities encompassed technical support, Active Directory administration, and compliance with organizational guidelines. Lori also held positions such as Service Delivery Analyst at Insights Learning & Development, Technical Support Specialist at LeapFrog School, and Customer Operations Agent at Voxpath Networks. Educational qualifications include an Associate of Arts in Information Technology from the University of Phoenix.
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