Swethananthan s

Swethananthan S has extensive experience in technical support and reporting analysis, having worked in various roles since 2020. At Concentrix, as a Senior Reporting Analyst, responsibilities included leading resolution of support issues, documenting processes, and conducting KPI analysis for the Microsoft Enterprise Skills Initiative Project. In a previous role as a Technical Support Engineer, Swethananthan focused on troubleshooting Microsoft 365 issues. Currently, as an Application Support Analyst at Q2, the role involves providing advanced technical support, collaborating with development teams, and mentoring colleagues while ensuring compliance with security policies. Other recent experience includes a position as a Solution Consultant and Software Engineer at SIERRA ODC, where Swethananthan was responsible for bug ownership and root cause analysis.