Thomas Ryan

Thomas Ryan is a Senior Application Support Engineer at Q2, leading the enterprise team's L1 and L2 support operations since January 2019. His responsibilities include conducting case reviews, mentoring staff, and delivering training to new hires and promoted employees. Prior roles at Q2 involve advanced configuration support, SQL queries, server upgrades, and code reviews in Python. Thomas has extensive experience in client technical analysis and support from previous positions at CDK Global and other technology firms. With a foundation in computer networking from ITT Technical Institute, Thomas has developed a diverse skill set in application support, database management, and customer service throughout a career that spans over two decades in the IT industry.