Derek McCourt is an experienced IT service delivery professional with a robust background in managing technical operations across various sectors. Currently serving as a Senior Training Specialist at QA Ltd since January 2024, Derek previously held positions including IT Service Delivery Manager at Landmark Information Group, BT, and Delt Shared Services Ltd, where responsibilities ranged from managing client relationships and overseeing service deliverables to ensuring compliance with SLA and KPI metrics for critical services. With expertise in team leadership, technical management, and customer-centric service delivery, Derek has significantly contributed to organizations such as Advanced Computer Software Group Plc and BeWiser Insurance, emphasizing operational excellence and effective resource management throughout a career that began after earning a HND in ICT from the Royal Military College of Science in 2004.
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