Emma Irvine is an experienced Customer Success Manager at QA Ltd, holding various roles since January 2011, including Senior Customer Relationship Manager and Service Delivery Manager. Emma specializes in understanding customer strategic learning and development needs, providing tailored solutions to enhance performance. Responsibilities also include serving as the escalation point for client stakeholders to ensure high-quality service delivery. Emma graduated with a BA in English (Hons) from the University of Plymouth and completed A’ Levels in English, Business Studies, and Sociology at St. John's.
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