Jake Field is an experienced IT professional currently serving as an IT 2nd Line Support Engineer at QA Ltd since March 2019. With prior roles as a Service Analyst at Alscient Limited, a 2nd Line Technical Support Analyst at Concorde IT Group, and a Senior Service Desk Analyst at Arthur J. Gallagher & Co., Jake has developed extensive expertise in supporting a wide array of technologies, including Microsoft Office 365, VoIP solutions, and various antivirus systems. Previous experience also includes providing remote desktop support, mentoring team members, and managing ticketing systems. With a solid foundation in IT support from an apprenticeship at Zenos IT Training, Jake possesses a comprehensive skill set in troubleshooting and systems maintenance, making a significant impact within the organizations served.
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