Kerry Firth

Kerry Firth is an accomplished professional with extensive experience in customer success and learning and development. Currently serving as the Director of Customer Success EMEA at QA Ltd since July 2010, Kerry is responsible for engaging customers and stakeholders, fostering partnerships, and delivering high-quality insights to achieve measurable outcomes. Previous roles include Service Vertical Lead and Customer Success Manager, focusing on managing learning services and driving operational efficiencies. Prior to joining QA Ltd, Kerry was a Programme Manager at PPI Learning from January 1999 to July 2010, where responsibilities included managing development programmes and cultivating strong client relationships. Kerry holds a BA Hons in Communication Arts and German from the University of Huddersfield.