Human to Human interaction is and always will be the foundation on which companies are built. Getting through to the right person and building that rapport are the first steps to closing a deal, that will not only be a one time transaction, but a sustainable business relationship going forward. 

We are QCSS.

We built our company in 1991 from 2 moms in a living room, to a multi-million dollar company with over 200 agents and 40 clients. We provide everything from multi-channel inbound customer support and outbound telesales to appointment setting and lead generation solutions.

When we combine our industry experience with our clients’ dynamic goals, we fill that unmet need called execution, and empower our clients to achieve great results. 

With QCSS's proven process, our clients maximize their front-line sales productivity, and ultimately their company’s profitability.

Business Development

Call Center

Telecommunications

QCSS

QCSS' headquarters in Deer Park, IL, United States

Cathy Karabetsos

Karin Hall

Bob Gilgenberg

Kerrill Schmidt

The Sales and Business Development team at QCSS is responsible for driving revenue growth and fostering long-term business relationships. This team identifies and targets potential clients, sets appointments, generates leads, and executes outbound telesales efforts. They focus on building rapport with prospects to close deals efficiently and manage client relationships to ensure ongoing satisfaction and partnership success. Leveraging their deep industry experience, they empower clients to achieve their dynamic business goals and maximize profitability.

Sales and Business Development

This department focuses on enhancing employee skills and knowledge through training programs and instructional design.

Training and Development

The Leadership Team at QCSS drives the strategic direction and overall management of the company, ensuring alignment with corporate goals and market demands. Composed of key executives including the Vice President of Marketing & Strategy, the President and CEO, and the Principal Owner, this team collaborates to enhance operational efficiency, spearhead growth initiatives, and uphold QCSS's commitment to exceptional human-to-human interaction in multi-channel support and sales solutions.

QCSS

Org chart

Teams

Sales and Business Development

Training and Development

Leadership Team

Offices

QCSS

Org chart

Teams

Sales and Business Development

Training and Development

Leadership Team

Offices

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