Batool Bahaa is an accomplished IT professional with extensive experience in IT Service Management (ITSM) and change management. Batool began a career as an ITSM Technical Consultant at Hewlett-Packard from September 2006 to October 2011, focusing on developing and implementing ITSM solutions based on ITIL, while managing software engineer teams and maintaining customer relationships. Batool then served as a Change Management System Analyst at Etisalat Misr from October 2011 to April 2015, where responsibilities included designing processes, managing compliance, and coordinating change management activities. Currently, Batool holds the position of ITSM Practice Manager at qeema since March 2024. Batool earned a degree in Information Systems with distinction from Ain Shams University between 2002 and 2006.
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