Ankit Kumar is a seasoned software engineer currently serving as a Senior Software Engineer at Qentelli since August 2025, specializing in Genesys Cloud development and designing scalable contact center solutions. Previously, Ankit worked as a Contact Center Specialist at Orange Business from September 2022 to August 2025, leveraging expertise in Genesys Cloud, Salesforce, and NICE CXone Cloud CCaaS. Ankit's early career included roles as an Engineer 2 and Engineer 1 at Congruex, where skills in Genesys Cloud and Voice over IP were further developed. Ankit holds a Bachelor of Engineering degree in Electronics and Communication Engineering from Lakshmi Narain College of Technology, completed in May 2021.
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