Mathilde Malmanche is an accomplished professional with extensive experience in customer service management. Currently serving as the Head of Customer Service at Qiara since February 2024, Mathilde previously held the position of Customer Service Manager at Olympus France, where responsibilities included recruitment and management of a customer sales team, oversight of a shared service center, and continuous improvement of customer service operations. Mathilde's earlier roles at Kärcher France encompassed After Sales Planning Agent, Site Manager, and Customer Care Manager, which involved team management, customer feedback analysis, and project management within an internalized contact center. Mathilde's education includes specialized training in labor law for managers, project management fundamentals, team management, and leadership core performance.
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