William Roberto is an experienced IT professional with a strong background in technology management and technical support. From May 2010 to August 2012, William served as Supervisor de TI at Grupo Ankara, overseeing technology operations across various affiliated companies, providing support for network infrastructure, Windows Server systems, and employee training. Previous roles include Supervisor de TI at A&M Consultoria e Corretagem de Seguros, where responsibilities encompassed network management and software support, and Technical Support at Sistema FIEC. As a business owner at W3 Tecnologia, William provided remote and onsite IT support, and from June 2020 to June 2021, offered technical support services at Wyntech Serviços em Informática. Currently, William works as an Analista de Suporte Pleno - N2 at Qintess, utilizing various monitoring tools and managing technical support demands. William holds a degree in Redes de Computadores from Estácio, earned between 2013 and 2015.
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