Akemi Ferguson possesses extensive experience in customer support and client services, primarily in the technology and market research sectors. Currently serving as a Senior Customer Support Analyst at Qlik since May 2012, Akemi has contributed to a team recognized with the "Global Services Quality Award" in 2013 and the 2013 QlikTech Support "Team Award." Previous positions include Client Service & Account Manager at MyOpinions, where responsibilities involved client negotiations and project management, and roles at The Nielsen Company, focusing on international service coordination and data inquiries. Akemi's early career included positions as an Office Administrator at BNFL and a Sales Assistant at Sumitomo Electric Industries, complemented by a Master's degree in Translation and Interpreting from Macquarie University and a Bachelor's degree in Sociology from Kwansei Gakuin University.
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