Benoit Canal is an experienced Technical Support Manager with a career spanning over two decades in the IT and support industry. Currently at Qlik since January 2019, Benoit advanced to a Senior Technical Support Engineer role in April 2022, where responsibilities include mentoring support engineers, collaborating on technical issues, and ensuring top-tier customer support. Previous roles include Second Level Technical Support at Ambit BST, where Benoit managed infrastructure incidents during Hypercare, and Technical Support Advisor at SELLBYTEL Group, providing first-level support for Epson products. Additionally, Benoit has contributed as a Support Engineer at CEGEDIM, addressing software-related issues for pharmaceutical companies, and as Helpdesk Support at Tyco Fire & Integrated Solutions, managing computer problems for users. Benoit holds a BTS in Computer Management with a focus on network administration from Saint Gabriel.
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