Caroline Doherty is currently a Customer Insights Manager at Qlik since January 2024, bringing a wealth of experience from Evolve where roles included Insights Data Analyst and Reviews Data Analyst from August 2020 to May 2023. In the Insights Data Analyst position, Caroline directed a cross-functional team in research design and data collection, presenting actionable findings to senior leadership and contributing to a 15% increase in customer satisfaction metrics. As a Reviews Data Analyst, Caroline improved customer review scores by 20% through competitive intelligence and client consultations, while also implementing advanced topic modeling methods. Earlier in the career as a Support Specialist, Caroline achieved a 98% ticket success rate and reduced customer support tickets by 10% through effective troubleshooting. Caroline holds a Bachelor of Arts in Sociology from Kenyon College and a Google Career Certificate in Cybersecurity from Coursera.
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