Jack Guo is an experienced IT professional with a strong background in technical support and software programming. Currently serving as a Technical Support Engineer at Qlik since April 2021, Jack provides support to customers in Australia and the APAC region while troubleshooting complex technical issues. Previous roles include IT Support & Infrastructure Analyst at LMG, IT Support at Allergan, and customer service at Veetel, where skills in technical problem resolution, system monitoring, and user management were honed. Additionally, Jack has programming experience from positions at Accenture and Wistron, focusing on ERP software development using Oracle and SAP technologies. Academic credentials include a Bachelor's degree in Information Technology from Liaoning University and a Certificate IV in Database Support from TAFE NSW.
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