Robert Kittles currently serves as a Product Support Manager at Qlik, where responsibilities include overseeing product support and enhancing customer experience. Previously, Robert held the position of Sr. Manager of Cloud Services Support at INAP, leading a multi-tiered support organization, redesigning operational processes, and developing KPIs to drive performance and customer satisfaction. Robert's experience also encompasses a role as Technical Support Manager at Cogeco Peer 1, managing a team of admins, ensuring compliance with service level agreements, and maintaining high customer satisfaction scores. Early career roles included positions as Technical Support Assistant Manager and Lead Systems Administrator.
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