Frédéric M.

Frédéric M. is an experienced professional in customer success and project management, currently serving as a CSM and Operation Project Manager at Qonto since June 2020. In this role, Frédéric leads cross-functional projects to enhance the customer journey and implements strategies to improve user experience and operational efficiency. Prior to Qonto, Frédéric worked as a Freelance Consultant, managing B2C and B2B strategies that significantly increased sales and partnerships, and as a Sales Account Manager at Innovorder, where Frédéric contributed to the digital transformation of the restaurant industry. Frédéric's earlier experiences include roles in business development and recruitment at various companies, further solidifying a diverse skill set in sales and operations. Frédéric holds a Master of Science in Management from IÉSEG School of Management and a Bachelor’s degree in Entrepreneurship from Novancia Business School Paris.