Simon Manns has extensive experience in quality assurance and customer service, beginning a career as a Contact Centre Consultant at Bankwest in 2006 and progressing to roles such as Test Analyst and Team Leader, where significant contributions included workflow management and process improvement. After a tenure as QA Analyst at INX Software, Simon served as Customer Service Team Lead at Scantek Solutions, enhancing customer support operations. Currently, Simon holds the position of Senior QA Engineer and Scrum Master at Family Zone Cyber Safety, with a focus on digital safety for children, building on a foundation of expertise in Agile environments and various testing methodologies. Simon holds a Bachelor of Science degree from Murdoch University in Biology/Biological Sciences.
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