Dylan Pierce

Dylan Pierce has extensive experience in IT and service delivery. Dylan started their career at Taco Bell in 2017, where they provided technical support to over 7,000 restaurants nationwide. Dylan then moved on to Comtech Telecommunications Corp. in 2019, working as a Network Operations Center Engineer. In this role, they monitored over 1,100 nodes and ensured customer SLAs were met. In 2020, Dylan joined Genvid Technologies Inc. as a Live Operations Engineer, where they supported cloud infrastructure and investigated and resolved issues impacting customer experiences. Currently, Dylan works at Qsic as a Service Delivery Manager, overseeing IT support for the organization.

Dylan Pierce has a Bachelor of Science (BS) degree in Computer and Information Systems Security/Information Assurance from California State Polytechnic University-Pomona, which they obtained from 2017 to 2019. Prior to that, they completed an Associate of Science (A.S.) degree in Computer Networking and Security from Long Beach City College from 2014 to 2016.

In terms of certifications, Dylan has obtained several. In 2022, they received the ITILv4 Foundation certification from AXELOS Global Best Practice. In 2015, they obtained the MTA: Windows Operating System Fundamentals certification from Microsoft. In 2014, they obtained two certifications: MTA: Security Fundamentals and MCPS: Microsoft Certified Professional, both from Microsoft. Additionally, in 2014, they gained the MTA: Networking Fundamentals certification from Microsoft. Dylan also holds a CompTIA A+ certification, but no information is provided regarding the institution or the year of obtaining it.