QStory is an AI-native, cloud-native workforce management (WFM) platform for contact centres: end-to-end forecasting, scheduling and schedule optimisation built on a foundation of best-in-class real-time intraday management, with employee engagement, back-office and branch & field coverage in one system.

We exist to create a better everyday life for customer service professionals by helping them to work in a happier, more empowering and productive environment.
Our powerful AI platform automates resource management in line with real-time customer demand and staff availability, which gives agents proactive control of their work schedule, whilst still offering customers the best possible service experience.

With QStory IDA, contact centres can supercharge their existing workforce management system to enhance staff engagement, well-being and satisfaction, leading to greater retention, performance levels and results.


AI/ML

Automation

Business Development

Business Tools

Enterprise Software

Software Engineering

QStory

QStory's headquarters in London, United Kingdom

Fiona Coleman

Joanne Draper

Hayley White

Tony D'Cruze

Deon van Rhyn

This department provides expert advice and tailored solutions to meet client needs and enhance business operations.

Solutions Consulting

This department focuses on ensuring customer satisfaction and fostering engagement through support and consultation.

Customer Success

This department provides strategic direction and oversees the overall operation of the organization.

Executive Leadership

The Sales and Account Management team at QStory is responsible for driving revenue growth and maintaining strong relationships with clients. This team identifies new business opportunities, manages key accounts, and oversees the expansion into new markets, particularly the U.S. They focus on demonstrating the value of QStory's Intraday Automation (IDA) platform to potential clients, ensuring successful implementation, and driving customer satisfaction to foster long-term partnerships.

Sales and Account Management

This department focuses on generating new business opportunities and nurturing relationships with potential clients.

QStory

Org chart

Teams

Solutions Consulting

Customer Success

Executive Leadership

Sales and Account Management

Sales Development

Offices

QStory

Org chart

Teams

Solutions Consulting

Customer Success

Executive Leadership

Sales and Account Management

Sales Development

Offices

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