Gisel Matthews has extensive experience in operations and application support, currently serving as an Operations Analyst at QTS Data Centers since May 2015, where responsibilities include facilitating Change Advisory Board meetings and managing ITSM team backlogs using Agile methodologies. Previously, Gisel worked as an Application Support Analyst at Cbeyond, logging and resolving help desk requests with a high First Call Resolution rate, and as a Change Management Analyst at EDS, where responsibilities included approving RFCs and conducting Post Implementation Reviews. Gisel holds a Bachelor of Arts degree in Computer Science from Savannah State University, earned between 1987 and 1991.
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