Brian Johnson

Brian Johnson is a seasoned professional in customer experience management, currently serving as Vice President of Customer Experience at Quad/Graphics since August 2014, following a progression through roles including Director of Customer Experience and Customer Experience Strategy Manager. Prior to Quad/Graphics, Brian Johnson held various positions at Brown Printing Company from January 2001 to August 2014, culminating in the role of Client Service Director, where leadership and training were provided for a team dedicated to effective communication and customer care. Additional roles at Brown Printing included Customer Service Manager, Scheduling Manager, Scheduling Supervisor, and Scheduler, where responsibilities spanned customer service oversight, long-range planning, and daily scheduling. Brian Johnson earned a Bachelor of Science degree in Finance and Economics from Illinois State University between 1996 and 2001.