Jacob Edwards is a User Environment Senior Engineer at Quad, with extensive experience in managing and improving Mac environments. Since joining Quad in January 2019, Jacob has focused on enhancing the Mac user experience, automating workflows, and managing a fleet of approximately 2400 Macs using Jamf Pro. Previous roles include IT Support Technician at Ivie, where Jacob implemented zero-touch provisioning for Macs, and Systems Support Assistant II at Arkansas Children's, where Jacob provided technical support and deployed hardware in a hospital setting. With a BBA in Management Information Systems from Harding University, Jacob demonstrates a strong background in IT support, systems management, and customer service across various organizations.
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