Dominique M.

Dominique M. has over two decades of experience in customer experience and operations management, currently serving as the Director of Inbound Customer Experience at Quadient since April 1999. Responsibilities at Quadient include managing multiple departments such as Repair and Point of Dispatch, IT Helpdesk, Facilities, and Mailroom, while focusing on performance management, succession planning, employee development, customer retention, and departmental budgeting. Prior to Quadient, Dominique M. worked at Sprint as a Customer Relations Representative, handling high volumes of incoming calls and focusing on customer retention and upselling. Additionally, Dominique M. gained valuable experience as a Registrar Assistant at DCCCD - Eastfield College, where exceptional customer service skills were utilized to support student registration needs. Educational qualifications include a Graduate Certificate in Conflict Management from Southern Methodist University, a Master of Arts in Management from Dallas Baptist University, and a Bachelor of Arts in Management and Psychology from the same institution.