Quadient
Madeline Chew has over a decade of experience in customer advocacy and technical management within the technology sector. Currently serving as a Senior Customer Advocate for Quadient since January 2015, Madeline focuses on enhancing customer trust through effective maintenance and subscription renewals, while addressing customer needs and minimizing attrition. Previous roles include Customer Advocacy Manager and Customer Care Manager in the APAC region, where responsibilities encompassed support quality monitoring and case escalations. Prior to Quadient, Madeline worked at GMC Software Technology as a Technical Manager and Software Specialist, and at ST Electronics as a Software Engineer, where collaboration and customer negotiation played key roles. Madeline holds a degree from Nanyang Technological University.
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Quadient
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Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management (CXM), Business Process Automation (BPA), Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters.