Monica Taylor

Monica Taylor is an experienced sales and customer management professional with a background in leading teams and enhancing customer engagement. Currently serving as an Acquisition Sales Manager at Quadient since August 2018, Monica oversees a team of 10 Inside Sales Representatives focused on converting new leads into long-term customers using Salesforce.com for pipeline management. Prior experience includes an Account Manager role at Vivature from May 2017 to July 2018, where Monica managed the entire customer life cycle and built strong relationships to foster loyalty. From April 1999 to April 2017, Monica held multiple roles at MONI Smart Security, including Customer Retention/Winback Manager and Customer Service Specialist/Supervisor, demonstrating a commitment to customer retention and service excellence. Monica holds a Bachelor of Business Administration from American InterContinental University, earned between 2008 and 2010.